Working in technical support on a small team comes with some perks not typically found in typical support roles. I've had the benefit of working very closely with developers and product managers to develop user interfaces for new features and tools, and to even redesign existing interfaces to improve feature discoverability and user flow.

Unfortunately I don't have the rights to display any of that work so you'll just have to take my word for it! I've created webpage mockups and software interface proposals, learning best practices along the way. With help from my team and feedback directly from our customers we've been able to iterate and improve our front-end functionality.